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home warranty companies utah Then she got everything approved and changed the vendor from the one that was out of town to Metro Rooter. Metro Rooter came out and replaced our hot water heater for $500. But everything else has been great. There is a slight room for improvement. But overall, we’re very satisfied. Go ANYWHERE for a home warranty besides this SCAM COMPANY!They want my "failing" air conditioner compressor to FAIL before they pay for the repair!They have LIED to not only me, but to the contractor I HIRED because no contractors in this part of Southeast Arizona will deal with them!After authorizing the repair to my air conditioning system on Friday, July 27, 2018, on Monday afternoon, July 30, 2018, they do a COMPLETE backpedal!It's not enough that the compressor is FAILING, they want me and my family, along with my 82 year old mother in law who is suffering from Stage 4 Cancer to be totally WITHOUT air conditioning before this "warranty company" will do anything!If I could give NO STARS I WOULD!My washing machine went out on 7/8 and as of today 7/30 my washing machine is still out.

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Our AC broke 2. 5 weeks ago, service provider came out and charged us $100 for the service call and $80 worth of Freon. Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department. IT HAS BEEN 2 WEEKS AND OUR CLAIM IS STILL SITTING IN THE AUTHORIZATION DEPARTMENT!We have been calling HWA to check on the claim for almost a week and all they tell us is they are still waiting for information from the service provider. We have demanded to speak with someone from the authorization department or a supervisor. 4 different customer service representatives have promised that someone will call us back within 24 hours. Guess what?No one ever does!We have been suffering in 90 degree heat and had to spend more money on window units just so we can sleep at night. I call back on 7/23 as we could not pull our washer out on our own and decide now that we need to do the cash out and get someone who will remove the dishwasher for us. I'm told during a call in the morning that the dishwasher was already ordered and that I am stuck with this washer.

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I thoroughly read the details so I knew when I had to make calls for service what was and what was not covered. Every one of my service calls were handled smoothly by OR and the contractors were knowledgeable and prompt in resolving the issue. I had my dishwasher repaired, my refrigerator/freezer repaired, some plumbing and electrical issues. Thank goodness for the Home Warranty plan and that Old Republic customer service was so good and their networked contractors seem to be of a higher caliber than is reported here in this article. I paid $375 for the plan and $75 for each service call. I think it was money well spent and am very satisfied!I had a 1 year policy with American Home Shield AHS that came with the sale when I bought my renovated 1908 Craftsman home. I used their service twice to fix valves that had been installed backwards in the bathroom water fixtures. Other than that their service was a complete waste of $500/year. Each time I called about a problem having to do with faulty plumbing, electric, or faulty workmanship, AHS always found an excuse with the problem that disqualified it from their coverage plan. Each time I paid $60 for a plumber or electrician to come out only to tell me the problems were never covered by AHS. I decided to cancel the policy after 2 years but AHS made me pay for a 3rd year.